Service

A dedicated Key Account Management cell—comprising chartered engineers, APQP practitioners and multilingual commercial specialists—provides 24/7 project stewardship from concept sketch to site hand-over. We offer integrated services: BIM object libraries, thermal U-value modelling, wind-load calculations, fire-classification dossiers and on-site logistics planning. Order-to-delivery cycles are governed by an SAP S/4HANA backbone that synchronises extrusion schedules, surface-finishing queues and global freight lanes, enabling 99.3 % OTD (on-time-in-full) performance. Post-delivery, our regional service centres provide JIT call-off programmes, warranty auditing and retrofit upgrade paths, ensuring that every stakeholder—developer, fabricator or façade contractor—receives proactive, compliant and value-adding support across the asset life cycle.